Returns
You can return most items within 30 days of delivery. To qualify, the item must be unused, in its original packaging and in the condition it arrived.
- Contact us before sending anything back. We will confirm the return and give you the address, because returns go to the manufacturer's warehouse.
- Return shipping is paid by the buyer unless the item arrived damaged or defective.
- The manufacturer may charge a restocking fee on large equipment. If one applies, we will tell you the amount before you ship the item.
- Made-to-order items, such as custom-length nets and cages, cannot be returned unless they arrive damaged or defective.
Damaged or defective items
If something arrives damaged or does not work, contact us within 7 days of delivery with photos. We will arrange a replacement part, a replacement unit or a refund at no cost to you.
Warranty
Every machine, cage and mound is covered by its manufacturer's warranty. The length and terms vary by brand and are listed on each product page. If you need warranty service, contact us with your order number and we will help you start the claim with the manufacturer.
Refunds
Once a return is received and inspected, the refund goes back to your original payment method, usually within 5 to 10 business days.